Terms of Service and Refund Policy

Fast Passport Center

Effective Date: January 10, 2026

By placing an order, submitting documents, or using our services, you agree to these Terms of Service and Refund Policy (“Terms”). These form a binding agreement between you and Fast Passport Center (“we,” “us,” or “our”). If you do not agree, do not use our services.

Authorization and Privacy Act Consent

You authorize Fast Passport Center to submit your U.S. passport or travel visa application to the U.S. Department of State, passport agencies, foreign embassies, or consulates, and to receive delivery of the issued document on your behalf. Pursuant to the Privacy Act of 1974 (Public Law 93-579), government employees cannot discuss your application with us without your consent. By agreeing, you provide this written authorization.

A travel itinerary (or employer letter/hotel confirmation) is often required for expedited processing. You are responsible for providing it.

We are not liable for delays or errors by third-party carriers (e.g., FedEx, UPS) or issues from incomplete/inaccurate information you provide.

Our Services

Fast Passport Center is a privately owned, U.S. Department of State-registered courier under the passport agency hand-carry program. Our couriers undergo federal background checks and follow strict standards. This registration allows us to hand-deliver applications to participating agencies and retrieve passports/visas when authorized.

We are not part of, affiliated with, or an agent of the U.S. government, the U.S. Department of State (beyond registration and approved status), or any foreign authorities.

We specialize in expedited U.S. passports (new, renewals, lost/stolen, child, etc.) and international travel visas.

Scope of Services

We: 

  • Review applications for completeness/compliance.
  • Provide guidance on required documents/forms.
  • Expedite submission to appropriate agencies/embassies/consulates.
  • Accept delivery of issued documents when authorized.
  • Track status and provide updates.

Our fees cover expediting, courier, and handling services, separate from government fees (which you pay directly).We do not:

  • Issue documents.
  • Guarantee approvals, processing times, validity, or outcomes.
  • Control government decisions.

Your Responsibilities

You must: 

  • Provide complete, accurate, truthful, and timely information/documents.
  • Obtain any required itinerary/confirmation.
  • Pay government fees directly.
  • Verify current requirements (which may change without notice).

You bear consequences of errors, omissions, or non-compliance.

No Guarantees or Warranties

Government processing is solely controlled by authorities and subject to change. We make reasonable efforts but offer no guarantees (express or implied) on approval, timing, or results. We are not responsible for policy changes, additional requests, denials, or delays.

Do not book non-refundable travel until you receive your documents. All information we provide is for assistance only and used at your risk.

Refund and Cancellation Policy

Due to limited submission slots, refunds are limited: 

  • Full Refund: Within 1 hour of order placement (email contactus@fastpassportcenter.com).
  • Refund minus $50 per person: Within 24 hours, if not yet “manifested” (no slot reserved) and no packet prepared.
  • Refund minus $100 per person: Within 30 days, if manifested and packet prepared/emailed (no submission).
  • Non-Refundable: Once submitted to us/government; emergency/rush services; after 30 days.

Non-refundable orders remain valid for 12 months (processable later or transferable to family/friend). No refunds for changes in travel plans, carrier delays, lost items, government issues, or incomplete information.

Requests require our electronic Refund Request Form (contact us for it). Refunds to original payment method; approval not guaranteed.

SMS Terms & Conditions

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Fast Passport Center. These messages may include appointment reminders, order updates, account notifications, or other relevant information.

Messaging frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP. For assistance, reply HELP or visit our website at www.fastpassportcenter.com. See our Privacy Policy for more information.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to service fees paid (excluding government fees). We are not liable for indirect, consequential, incidental, special, or punitive damages (e.g., lost travel, expenses). We disclaim liability for third-party actions (government, carriers).

You release and hold us harmless from related claims.

Force Majeure

We are not liable for delays/failures due to events beyond control (e.g., pandemics, natural disasters, government actions, strikes).

Governing Law and Dispute Resolution

These Terms are governed by Florida law. Disputes resolved exclusively in Florida courts.

Changes to Terms

We may update these Terms; changes posted with new effective date. Continued use = acceptance.

Contact Us

Fast Passport Center
1629 K Street Suite 300
Washington, DC 20006 Email: contactus@fastpassportcenter.com
Phone: 877-253-0084

Thank you for choosing Fast Passport Center.

We provide reliable, professional assistance with full transparency about our role and limitations.